The old employee directory and campus map were unreliable due to outdated information and low bandwidth to maintain the site.
To solve this, we developed a proof of concept, “Maps,” designed to stay accurate without constant admin updates .
Scope: Ideation to final product
Time: 2 months (about 4 sprint cycles)
Planning: Miro, Jira
Design: Figma
Collaboration: Zoom, Slack
Sole UX Designer
I designed a platform with an automated map API that provided real-time updates as the single source of truth for employees.
Fewer support tickets submitted for location map and directory issues.
Automation eliminated the manual workload for administrators.
Positive! Many Slack messages praised the improved site.
Teams introduced partial or full return-to-office (RTO) mandates to foster collaboration and revive company traditions.
With many employees RTO'ing, we needed a fast solution to ensure they could quickly access accurate information to get around the office.
User feedback and developer insights revealed that the previous site was consistently outdated and difficult to maintain.
After evaluating it myself, I identified key pain points to help the team focus on the most critical improvements.
With ABK's diverse workforce, I aimed to design for all user types and scenarios, from new hires to longtime employees, remote and in-office staff. Identifying shared and unique needs across these groups was key to creating an effective solution.
Working close with developers, I identified constraints early on in the project so everything was feasible and in-scope.
To push out a solution quickly in response to more employees returning to office, we identified main avenues to address for our first launch.
A clean, simple and modern site helped employees find information easily and maintained a fast implementation for developers.
The new platform's automated map API ensured real-time updates, becoming the single source of truth for employees
Fewer support tickets submitted for location map and directory issues.
Automation eliminated the manual workload for administrators. Administrators no longer have to make manual updates as they come.
Positive! Many Slack messages praised the improved site.
The biggest challenge of this project was designing for a diverse employee base across locations and roles while avoiding information overload. The platform launched company-wide during my time at Blizzard, and real-time feedback helped refine the design.
This project was an example of revamping an outdated website with a quick turnaround. Personally, it was challenging as the timeline was more condensed than I was used to, but I learned valuable lessons about feature prioritization and look forward to seeing how the project evolves.